Delivery Information
We are delighted you have chosen to shop with ArtfulPost. Our goal is to ensure your carefully selected items reach you safely and in a timely manner. Please review the following information regarding our shipping processes and policies.
Shipping Destinations
We proudly ship orders to numerous locations. Shipping options and associated costs are calculated based on your specific delivery address and will be clearly displayed during the checkout process before you complete your purchase.
Order Processing
All orders are processed promptly. Once your order is confirmed, our team prepares it for dispatch from our studio. The estimated delivery timeframe begins from the moment your order ships, not from the date of purchase.
Shipping Methods & Delivery Times
We partner with reliable postal and courier services to deliver your orders. The available shipping methods, along with their corresponding estimated delivery windows, will be presented to you at checkout. You can select the option that best suits your needs.
Order Tracking
For most shipping services, a tracking number will be provided once your order is dispatched. You will receive an email notification with this information, allowing you to monitor the progress of your delivery online.
Shipping Confirmation & Updates
You will receive an email confirmation immediately after placing your order. A second email notification will be sent when your order has been dispatched from our studio, which will include any available tracking details.
Undeliverable & Returned Packages
Occasionally, a package may be returned to us if the provided address is incorrect, incomplete, or if delivery attempts are unsuccessful. If this occurs, we will contact you using the information provided with your order to arrange a reshipment, which may incur additional shipping fees.
Missing or Lost Packages
While we take every care to ensure your order is dispatched correctly and use services that provide tracking, we are not liable for packages once they are in the carrier’s system. If your tracking information indicates a delay or issue, please contact the delivery service directly in the first instance. For persistent problems, please get in touch with our customer service team, and we will do our utmost to assist in resolving the situation.
Customs, Duties & Import Taxes
For orders shipped outside of our home country, please be aware that you, as the recipient, are responsible for any applicable customs duties, import taxes, or brokerage fees that may be levied by your country’s authorities. These charges are not included in the item price or shipping cost and are determined solely by your local customs office. ArtfulPost has no control over these fees and cannot predict what they may be.
Thank you for your understanding and for supporting ArtfulPost. We hope you love your items